Social distancing guidelines brought on by the COVID-19 pandemic have caused shifts in where and how people work. This report outlines how different industries have adjusted their work environments and processes to accommodate social distancing guidelines, the technologies that businesses have adopted to accommodate new work processes, and the emerging support needs driven by the adoption of these new technologies.
Prevalence of Remote Work
Defining the Remote Worker
Demographic Profile and Attitudes toward Technology
The Remote Worker and Technology
Remote Workers, Internet Providers, and Home Networking
Gigabit Internet Interest
Remote Workers Are An Appreciative Customer Base
Employer Subsidies and ISP Billing Systems
Remote Work, Cybersecurity, and Remote Support
Evolving Cyberthreat Landscape
Cybersecurity Solutions for Remote Work
What is “Zero Trust”?
SMB Concerns and Planned IT Investments
Home Cybersecurity: Value-added Services and Advanced Routers
Enhanced Protection through Router Hardware and Cloud-based Partnerships
Worker Interest in Premium Technical Support Services
SaaS Collaboration Tools
Asynchronous Collaboration
The Impact of Videoconferencing Platforms
Prosumer Devices and Hardware as a Service Models: New Opportunities in Videoconferencing?
Long-Term Threat: Lack of Culture
Remaining Challenges and Opportunities: Onboarding, Training, and Culture in the Metaverse
Defining Hybrid Work for 2022
Implications and Recommendations
© March 2022 Parks Associates
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Printed in the United States of America.
Disclaimer
Parks Associates has made every reasonable effort to ensure that all information in this report is correct. We assume no responsibility for any inadvertent errors.
