As adoption of smart home products pushes forward, the market must cross the chasm, and move to a segment that needs validation that the product performs well prior to purchase. Given that Net Promoter Scores for most smart product categories are low, the industry must act aggressively to address the issues with the user experience. This research quantifies the existing issues and opportunities for different smart product categories.
Smart Home Device Adoption
Smart Home Purchase Drivers, Usage, and Preferences
Smart Home Platforms
Smart Thermostat: Deep Dive
Smart Door Lock: Deep Dive
Smart Lighting: Deep Dive
Networked Camera: Deep Dive
The Security User Experience
