Built on a learning platform, Digital Butler is adaptive, vendor-neutral and provides for a single-stop support marketplace. "Supporting connected consumers is increasingly costly given the growing number of devices in broadband households and the growing technical complexity of these households. Parks Associates research shows that the average broadband household now has over eight connected computing and entertainment devices, compared to 4.6 devices in 2010," said Patrice Samuels, Research Analyst at Parks Associates. "More than one-half of consumers now expect support providers to cover multiple device types and brands. Given the growing support demands, support tools that are comprehensive and intelligent, improving in capability and performance with each use, will provide the best Return on Investment (ROI) for support providers."
From the press release "Holistic Labs Launches Digital Butler Taking The Guesswork Out Of Technical Support"
Cirrent not only makes it easier for connected product manufacturers to connect their products to the Internet, it also improves security. Many connected products have security weaknesses that leave h...
Parks Associates will host the 20th-annual CONNECTIONS™: The Premier Connected Home Conference on May 24-26, 2016 at the Hyatt Regency San Francisco Airport. The event, hosting 600+ executives, provid...
DALLAS, TX--(Marketwired - May 18, 2016) - Parks Associates announced today that Vivint Smart Home Chief Strategy and Innovation Officer Matt Eyring will deliver a keynote on the evolution of the smar...
Local broadcasters are launching their own branded OTT apps to stay ahead of the curve as cable TV subscriptions fall and streaming subscriptions rise. According to Parks Associates, 36% of U.S. broad...
