Built on a learning platform, Digital Butler is adaptive, vendor-neutral and provides for a single-stop support marketplace. "Supporting connected consumers is increasingly costly given the growing number of devices in broadband households and the growing technical complexity of these households. Parks Associates research shows that the average broadband household now has over eight connected computing and entertainment devices, compared to 4.6 devices in 2010," said Patrice Samuels, Research Analyst at Parks Associates. "More than one-half of consumers now expect support providers to cover multiple device types and brands. Given the growing support demands, support tools that are comprehensive and intelligent, improving in capability and performance with each use, will provide the best Return on Investment (ROI) for support providers."
From the press release "Holistic Labs Launches Digital Butler Taking The Guesswork Out Of Technical Support"
According to recent research from Parks Associates, a market research and consulting company, approximately 14 percent of U.S. broadband households have expressed an intention to purchase a networked...
Parks Associates data shows that 1 in 5 consumers in the US currently own smart home devices with global growth on the rise and residential connected devices will generate approximately 11 million sup...
The interactive panel session, moderated by Brett Sappington, Director of Research for Parks Associates, examines changes in CPE product design and deployment as the OTT, broadcast, and pay-TV worlds...
According to Parks Associates, 76% of broadband households express high levels of concern about security and privacy issues when using any of their connected devices. "Consumer confidence in the value...
