"The need for improved, real-time analytics capabilities at the edge of the network is real and increasing, and embedding real time analytics provides multiple benefits in performance and efficiency," said Brett Sappington, senior director of research at Parks Associates. "Consumers rely on their home and mobile networks to support a growing number of high bandwidth, performance-sensitive applications. Two-thirds of U.S. broadband households subscribe to Over The Top (OTT) video services, and one-third have more than one subscription. Service providers are relying more on automation to address potential service issues, speed the resolution process, and maintain customer satisfaction levels. AXON Predict and Kaon are great examples of how the industry is moving to address this issue."
From the article "Greenwave's AXON Predict Deployment Delivers Real-Time Analytic Insight to Kaon Gateway and Set-Top Box Products." Read the full announcement.
The interactive panel session, moderated by Parks Associates Research Analyst Brad Russell, examines trends in personalization, including privacy and security concerns and strategies to balance connec...
According to recent research from Parks Associates, a market research and consulting company, approximately 14 percent of U.S. broadband households have expressed an intention to purchase a networked...
The insights, initially published today in an infographic entitled, “A Smart Home Divided,” come from a Support.com survey of more than 3,000 U.S. consumers in November 2015. The infographic is availa...
Overcome Wi-Fi Challenges -- Parks Associates research reveals that today more customer service inquiries are related to Wi-Fi than any other single issue. By utilizing the Calix Carrier Class Wi-Fi f...
