The Home Services Dashboard visualizes the most important metrics informing the strategic decision making of companies providing communications services to the home.
Executive Summary
Industry Benchmarks
• Internet Adoption in US Households
• Home Service Subscription
• Adoption of Standalone vs. Bundled Services
• Adoption of Home Service Packages
• Trends in Home Service Subscription in the Past 2 Years
• ARPU of Home Bundled Services in the Past 2 Years
• Stand-along Home Service ARPU
• ARPU of Home Bundled Services
• Monthly Cost of Home Bundled Service
Home Service Provider NPS
• Net Promoter Score by Sector –Trending (2019-2021)
• Net Promoter Score of Home Service Providers
• Net Promoter Score of Home Internet Providers’ Services
• Net Promoter Score of Home Phone Providers’ Services
• Net Promoter Score of Mobile Internet Providers’ Services
• Net Promoter Score of Traditional Pay-TV Providers’ Services
• Net Promoter Score of Professional Security System Monitoring Providers
Broadband Close-Up
• Market Share of Top Ten Residential Home Internet Providers
• Home Internet Access by Type
• Mesh Network Adoption Among Network Router Owners: 2020-2021
Appendix
