The Home Services Dashboard visualizes the most important metrics informing the strategic decision making of companies providing communications services to the home.
Consumer Insights Dashboards present survey-based consumer research that tracks the movement of foundational market metrics, such as product or service adoption, household spending intentions, churn, and key tracking metrics on leading industry players.
Executive Summary
Industry Benchmarks
•Internet Adoption in US Households
•Home Service Subscription
•Adoption of Standalone vs. Bundled Services
•Adoption of Home Service Packages
•Adoption of Mobile and Internet Bundles
•ARPU of Total Home Services
•ARPU of Standalone Home Service
•ARPU of Bundled Home Service
•ARPU of Most Common Home Service Packages
Home Service Provider NPS
•Net Promoter Score by Sector – Trending (2019-2023)
•Net Promoter Score of Home Service Providers
•Net Promoter Score of Home Internet Providers’ Services
•Net Promoter Score of Home Phone Providers’ Services
•Net Promoter Score of Mobile Providers’ Services
•Net Promoter Score of Traditional Pay-TV Providers’ Services
•Net Promoter Score of Professional Security System Monitoring Providers
Broadband Close-Up
•Market Share of Top Ten Residential Home Internet Providers
•Home Internet Access by Type
•Home vs. Mobile Internet Adoption by Residency Area
•Mesh Network Adoption Among Network Router Owners: 2020-2022
Appendix
Published by Parks Associates
© 2023 Parks Associates
All rights reserved. No part of this document may be reproduced, in any form or by any means, without permission in writing from the publisher. Printed in the United States of America.
Disclaimer: Parks Associates has made every reasonable effort to ensure that all information in this document is correct. We assume no responsibility for any inadvertent errors.
