© Parks Associates
This white paper identifies the issues that consumers face when seeking support for technical issues, including the resolution process and support experience. As the complexity and competition in the smart home market grows, companies can differentiate through the support services, and the overall experience.
As the world’s leading tech care company, Asurion helps 300 million customers get the most out of their devices, from cellphones, laptops and tablets to TVs, security cameras and refrigerators – and nearly everything in between. Whether you have your devices insured with us or just need a quick fix, we’re here to help. We provide tech protection, repair and support, with experts available online or over the phone. We care for people and their tech whenever, wherever and however.
