This report examines consumers’ needs, interests, and demand for various support services that span the lifecycle of their technical products. The report also explores the use of various service touch-points, trends in the types of services offered, and business models for support services. It provides a revenue forecast for premium support services and assesses the implications for the future of holistic tech support.
The Bottom Line
1.0 Report Summary
1.1 Purpose and Scope of Report
1.2 Data Sources
2.0 Why Holistic Support
2.1 Service Providers
2.2 Retailers
2.3 Consumer Electronics OEMs
3.0 Consumer Support Interest and Needs
3.1 Installation and Configuration Services
3.2 Consultation and Training Services
3.3 Break Fixes and Troubleshooting
3.4 Preventative Services and Upgrades
3.5 Warranties
4.0 Service Options
4.1 Touch Points
4.2 Business Models
5.0 Forecast
6.0 Conclusions/Recommendations
7.0 Glossary
8.0 Index
Coming Soon!
© December 2012 Parks Associates
All rights reserved. No part of this book may be reproduced, in any form or by any means, without permission in writing from the publisher.
Printed in the United States of America.
Disclaimer
Parks Associates has made every reasonable effort to ensure that all information in this report is correct. We assume no responsibility for any inadvertent errors.
