Parks Associates is supporting Blockchain Expo North America.

Blockchain Expo is returning to Silicon Valley this November.

The event explores pressing issues, developments and applications of blockchain technologies in major industry verticals including finance, energy and entertainment.

 

Parks Associates is supporting the Customer Engagement Summit, hosted at Connected Insurance USA.

As insurance carriers continually work on improving their products and services to survive an innovative future, the foundation of all transformation will be meeting the needs of customers. With connected data enabling personalized risk relationships, customer experience and engagement will take center stage on the agenda, featuring discussions on:

• Uncovering and delivering what customers want: providing the products and services that will deliver value to become invaluable to customers
• Creating an outstanding customer experience: making insurance easy to buy, claim and renew, across all touchpoints and channels
• Building a long-term risk relationship: engage customers around risk mitigation and management, enhancing experience and increasing the relevance to your customers lives
 

Parks Associates is supporting Connected Insurance USA Summit.

Connected Insurance USA is the only forum bringing together senior innovation teams and business unit executives to explore how to harness IoT, AI, blockchain and automation, delivering both enhanced customer experience and a more efficient carrier. With innovation a critical priority for insurers, Connected Insurance USA will give attendees the holistic strategies they need to embed connected technologies, seamlessly and efficiently.

Featuring proven business case studies, expert speakers and hours of networking, Connected Insurance USA will give you the tools you need to create a culture of innovation and ensure you stay relevant in customers’ lives.

Parks Associates is supporting HIVE 2018.

HIVE is the incubator for innovation and disruption in the ever changing housing landscape. Immerse yourself with the best and brightest minds from an array of industries who are passionate about design, strategy, and profitability to stimulate new ideas and shape the future of how people live, work and play.

Parks Associates is supporting The Future of Cable Business Services.

Now entering its 12th year, The Future of Cable Business Services is the premier independent conference focusing on the cable industry's continuing efforts in the commercial services space. This popular one-day event delves into the latest technological, operational and strategic moves by cable operators to carve out a more of the booming $150 billion US commercial market. More specifically, the live event explores cable's growing efforts to expand into the enterprise market and new vertical sectors; examines the tech, operational, financial and competitive hurdles that could hamper further growth; and addresses how those hurdles can be overcome.

Parks Associates is supporting 5G Africa.

Several major Mobile Network Operators in Africa, including MTN and Vodacom, have already embarked on their journeys towards bringing 5G to the continent, and 2018 has already seen new 5G test announcements resulting from partnerships with Ericsson and ZTE.

5G Africa (previously LTE Africa) is your opportunity to work with leading Mobile Network Operators and solution providers to assess feedback from recent 5G trials, explore 5G use cases, learn about next generation services enabled by 5G and build a detailed roadmap for 5G deployments in Africa.
 

Patrice Samuels, Senior Analyst, Parks Associates and Sid Victor, Vice President & Head of Support Services, CSS Corp will co-host a webcast to discuss consumer expectations and preferences in technical support.

Device manufacturers are adding more intelligent features to their products, enabling a broad range of new functionalities and automated cognitive capabilities. As consumers adopt more of these devices and use them in a variety of home, work, mobile, and play scenarios, they create unique connected ecosystems, making it imperative for companies to automate support processes while still delivering personalized and valuable user experiences.

This webcast examines new opportunities in managing tech support and driving connected experiences through cognitive and intelligent technologies and automated connected devices.

Topics will include: 

• Consumer expectations for support
• Consumer satisfaction with current systems
• Configurations for intelligent systems to minimize support resources
• Automation built on intelligent devices that deliver personalized connected experiences to consumers
• Consumer interest in new services created by automated, intelligent systems
• Outcome-based automation services and its impact on business outcomes

Parks Associates is supporting the 38th PLMA Conference.

Plan now to join over 300 energy industry professionals coming to Austin, TX to gain real-world insight from practitioners and energy utilities active in the demand response, load management and distributed energy resources marketplace. Come and experience why PLMA conferences consistently receive high marks for quality content and peer-to-peer information exchanges. Full details can be found at https://www.peakload.org/38th-plma-conference.

In addition to a fully packed conference agenda, you’ll also have an opportunity to join PLMA Interest Group activities prior to the kick-off of our formal conference. And post-conference, members of the Utility Load Management Exchange (ULME) will hold their Fall 2018 meeting. Complete agenda details are available at: https://www.peakload.org/38th-conference-agenda.
  

Parks Associates is supporting Software Defined Operations & the Autonomous Network.

Now in its fifth year, Light Reading’s flagship OSS event has been rebranded to reflect the increasingly software-defined nature of all new telecom technology, from networking to operations. The event will continue to build on its success as the industry’s premier forum for the discussion of the impact of SDN and NFV on network operations. In addition, the event has been expanded to a second day which will address the topic of automation, focusing on the core components of the autonomous network, namely analytics, artificial intelligence, intent-based orchestration and robotic process automation.

Patrice Samuels, Senior Analyst at Parks Associates, will be moderating the "Servicing the Smart Home - A Growth Market Opportunity" panel from 12:00 PM to 12:40 PM at the Smart Home Summit on November 6, 2018 in San Francisco.

The panel will cover the needs that exist for IoT-related customer service to help with challenges homeowners are not prepared for. It will also discuss service models consumers require to manage upgrades and minimize costs of mainenance and replacements.

Now in its 3rd year, Smart Home Summit has been revamped for 2018 to take a deeper dive into the role of Voice AI in every aspect of the Smart Home market.

Parks Associates is supporting Cable Next-Gen Europe.

Cable Next-Gen Europe is a one-day Light Reading event that focuses on the opportunities and challenges facing European cable operators, fosters a dialogue about what the industry’s next steps should be, and offers technology roadmaps and business cases for the critical next few years.

This conference provides a comprehensive, big-picture view of cable’s efforts to develop, deploy and monetize new technologies, platforms, products, services, features and applications.

Brett Sappington, Senior Director of Research, Parks Associates will participate on the Getting Video To The Viewer panel during the 2018 NextTV Summit on November 1st at 2:45 PM EDT. The panel will discuss the distribution of content to viewers through traditional providers or directly to consumers and the shifting landscape of video content distribution.

This conference provides insights into the impact of new video devices, technologies, viewing experiences, business models and consumer expectations as we move into the OTT and On Demand era.