Built on a learning platform, Digital Butler is adaptive, vendor-neutral and provides for a single-stop support marketplace. "Supporting connected consumers is increasingly costly given the growing number of devices in broadband households and the growing technical complexity of these households. Parks Associates research shows that the average broadband household now has over eight connected computing and entertainment devices, compared to 4.6 devices in 2010," said Patrice Samuels, Research Analyst at Parks Associates. "More than one-half of consumers now expect support providers to cover multiple device types and brands. Given the growing support demands, support tools that are comprehensive and intelligent, improving in capability and performance with each use, will provide the best Return on Investment (ROI) for support providers."
From the press release "Holistic Labs Launches Digital Butler Taking The Guesswork Out Of Technical Support"
Brad Russell, Research Director at Parks Associates, a leading IoT research and consulting company observes, “While the IoT industry has many far-reaching goals for the use of data, astute manufacture...
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Parks Associates, a leading market research firm specializing in emerging consumer technology, has reported that by 2020, United States households will have more than 2.3 billion connected devices. On...
