Parks Associates has identified more than 15 smart-home platform players in this growing, yet competitive, market. These platforms can be segmented based on the extent of their openness through APIs and their support of either custom or DIY installation. The majority provide platform solutions and professional services to business customers who, in turn, package different smart-home services for end users (B-to-B-to-C). However, a few platforms also offer smart-home services directly to end users (B-to-C).
From the article "The Impact Of APIs From Smart-Home Platform Providers" by Harry Wang.
Parks Associates analyst Brett Sappington agreed that it will be compelling for some customers, particularly due to content that won’t be available elsewhere like MLS games and some of the college spo...
Loyalty is the name of the game for places like Netflix and Hulu going forward, Callahan says. “It’s much easier to keep a customer than acquire a new one,” he explains. High turnover has been one...
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