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October 19, 2018
A new study of smart home device owners conducted by Parks Associates in the US has found that 12pc never have their technical problems solved, compared with 5pc in the previous three years.
“Strong value is achieved from the smart home when devices communicate with each other, but diversity in device technology and communication protocols adds complexity to the smart home and creates challenges in achieving seamless communication,” said Patrice Samuels, a senior analyst at Parks Associates.
From the article "Tesla risks drivers being over-reliant on autonomous car tech, report warns" by Colm Gorey.
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The U.S. tech support sector is worth about $30 billion annually, according Reuters citing research by Parks Associates. HelloTech’s competition includes the Geek Squad, which is run by electronics re...
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