The U.S. tech support industry makes about $30 billion in annual revenue, according to research by Parks Associates, a consulting firm. With the Internet of Things — devices such as thermostats, locks and hot water heaters that are connected online to gather and share data — the need for home service is expected to grow.
From the article "Geeks will bring tech support to your front door" by Healther Somerville.
The popular “subscription fatigue” narrative is that consumers have topped out on the number of over-the-top services they’re willing to pay for and are now in pruning mode. But Parks Associates—wh...
Perhaps the bigger surprise is that more haven’t exited the market — yet. “We’re finding that there are many services that are … getting enough subscribers just to be able to be sustainable,” Brett Sa...
“First and foremost, we have over the past year and a half focused heavily on disrupting the home security market,” Dan Herscovici, senior vice president and general manager of Xfinity Home, said in a...
“While pay TV penetration has declined among U.S. broadband households, adoption has remained steady among Spanish-preferred and bilingual households over the past few years,” Brett Sappington, Parks...
