Oh, how times have changed. Over this past year of COVID-19 lockdowns, telehealth saw usage by US broadband households jump from 15% to 41% between the second quarter of 2019 and the same period in 2020, according to Parks Associates. That kind of progress rarely happens overnight, and overnight progress rarely happens without a lot of learning and a few growing pains.
From the article "Digital health care: Better than the doctor's office?" by Lindsey Turrentine.
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Parks Associates’ new Tech Ecosystem Dashboard, featuring ownership and purchase intention data from surveys of 5,000-8,000 US internet households, finds the net promoter scores (NPS) for Apple-br...
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