“Demand and purchase intentions continue to grow for advanced devices such as doorbells, door locks, and networked cameras but this is creating a complex and challenging consumer home network,” said Elizabeth Parks, President and CMO, Parks Associates. “Half of the US households with internet experience issues with their network relating to quality of experience. With an increased number and dependency on devices in the home, consumers are beginning to show higher interest in network add on services that enable network optimization and control of devices. We see the transition to USP to support more comprehensive network management requirements as a great step forward for the industry.”
From the Broadband Forum press release "Broadband Forum celebrates 20 years of revolutionary device management standard"
Voice’s resurgence seems counter-intuitive. The technology first boomed in the 1990s with voice prompters in customer call centers – not always a satisfying experience as the prompters many times rout...
A new study of smart home device owners conducted by Parks Associates in the US has found that 12pc never have their technical problems solved, compared with 5pc in the previous three years. “Stron...
“We need to look at problems in the home from a holistic perspective and realize it is the value of all these devices working together that will drive adoption of the smart home,” EVRYTHNG senior vice...
According to Parks Associates' research, 72% of non-pay-TV subscribers subscribe to an OTT video service, which is their primary source for content. Just less than half of broadband households in the...
